Right of rescission

§ 1 Revocation instructions, right of withdrawal

You can withdraw your contractual statement within two weeks without giving reasons in written form (e.g., letter, fax, e-mail) or by returning of goods, if you already received them. The term begins on receipt of this instruction in written form, however, not before receipt of goods by buyer (on recurring delivery of goods of the same kind not before receipt of the first part deli-very) and also not before fulfilment of our duties of information according to §312c paragraph 2 Civil Code in relation with §1 paragraph 1, 2 and 4 BGB-InfoV as well as our duties according to §312e paragraph 1 sentence 1 Civil Code in relation with §3 BGB-InfoV. Punctual dispatch of withdrawal or of goods suffices to comply with the time limit. The withdrawal is to be addressed to: 

pro office GmbH, Herforder Str. 89a, 32657 Lemgo, shop@prooffice.de, Fax +49 (0) 52 61 / 94 61 - 11. 

§ 2 Consequences of revocation

In case of an effective withdrawal both parties will have to return the received services/goods and if necessary to return used benefits (e.g. interest). If the services or goods cannot or only be returned in parts or in worsened condition, compensation will have to be paid for the reduced value. With the surrender of goods this does not apply if the deterioration of the goods is to be led back only on their inspection – like it is possible for example in a retail shop before buying. By the way you can avoid the liability to pay the compensation for reduced value if you do not use the goods like your property and omit all what affect their value. 

The goods that could be sent with a parcel service you can send to us back to our own risk. The buyer has to pay the costs of the reshipment, if the delivered goods match with the ordered goods and if the price of the reshipped goods do not exceed an amount of 40.00 EUR or if the amount of ordered goods is higher but the buyer has not rendered the agreed service or agreed partial payment at the time of withdrawal. Otherwise the return is free for you. The goods that could not be sent with a parcel service will be picked up. Obligations to refund the payments have to be fulfilled within 30 days. The term begins for you with sending of withdrawal declaration or with return of goods, for us with their receipt.

§ 3 Special notice

The right of withdrawal does not apply on distant sales contracts

for delivery of goods which are made according to customer specifications or are manufac-tured explicit to the personal needs or are not suitable due to their properties for a return or are fast perishable or their date of expiry would be exceeded or

for delivery of newspapers and magazines, unless you have issued your contract declaration by telephone.

§ 4 Financed business deals

If you have financed this contract and withdraw you the financed contract, so you are not bound to the loan contract any more, if both contracts are an economical unit. This is to be accepted in particular if we are at the same time your lender or if your lender needs our participation regard-ing the financing. If the loan accrued to us already at the time of withdrawal or return of goods your lender enters in relations to you regarding the legal effects of withdrawal or return in our rights and duties resulting from financed contract. 

This does not apply if the contract has the purchasing of stocks and bonds, foreign currency and precious metals to the object. 

If you would like to avoid a contractual obligation as extensive as possible, please withdraw both contracts separately.

Please note:

We can only take back unused products in their original packaging without signs of use. If the returned product is damaged we might lower or decrease the refund.

Unfortunately the right of return does not apply to custom-made products or price discounted products.


Online Dispute Resolution in accordance with Article 14, Section 1 ODR-VO. The European Commission is providing a platform for online dispute resolution (OS), for more details follow this link: http://ec.europa.eu/consumers/odr/.