General terms and conditions

§ 1 Scope of application, client information

The following General Terms and Conditions regulate the contractual relationship between pro office GmbH Online-Shop and the consumers and entrepreneurs who purchase goods from our shop. We shall not acknowledge any terms or conditions on the part of the entrepreneur that conflict with or are contrary to our Terms and Conditions. These General Terms and Conditions further contain client information in accordance with the German Civil Code Information Ordinance. The contract language is German.

§ 2 Conclusion of the contract

The Internet offers represent a non-binding invitation to purchase goods.
Upon entering your details and clicking on the order button, you hereby submit a binding offer to conclude a purchase agreement. You may, however, also place a binding order by phone or fax.
The order confirmation, which is immediately sent by email or fax, also constitutes a declaration of acceptance of your offer, and the purchase agreement becomes legally binding. In the event of an order placed by phone, the purchase agreement becomes legally binding if we accept your offer immediately. If the offer is not accepted immediately, then you are no longer bound to this offer.

§ 3 Client information: Saving the wording of the offer

We shall save the wording of the contract, including article details. The wording of the contract can be accessed under: Your account

§ 4 Client information: Instructions for making corrections

You may alter the details at any time prior to placing your order. We shall continue to inform you of possible ways to make corrections throughout the ordering process.

$ 5 Cost of returning the goods upon exercising the right of withdrawal

You shall be required to pay the costs of returning the goods when exercising the right of withdrawal if the received goods correspond to those ordered and if the price of the returned goods does not exceed 40 euros or, in case of a higher value, if neither full payment nor a contractually specified partial payment have been made at the time of exercising the right of withdrawal. You shall only be required to bear the regular costs of returning the goods. Any additional costs that may arise, e.g. due to a relocation of our business or our request for a more expensive form of transport, shall be borne by us.

§ 6 Retention of title

The object of purchase shall remain our property until payment has been made in full.

§ 7 Period of limitation for warranty claims

Consumer warranty for second-hand goodsWarranty for damaged or defective second-hand goods expiresafter a period of one year after you have received the goods. This regulation does not include claims for damages, claims for defects that were fraudulently concealed by us, and claims arising from a quality guarantee provided by us for the item. The legally stipulated periods of limitation shall apply for these excepted claims.
Warranty for entrepreneursWarranty for a damaged or defective purchase item expires after a period of one year after passing of the risk. This regulation does not include claims for damages, claims for defects that were fraudulently concealed by us, and claims arising from a quality guarantee provided by us for the item. Also excluded is the right of recourse in accordance with § 478 of the German Civil Code. The legally stipulated periods of limitation shall apply for these excepted claims.

§ 8 Limitation of liability

We shall not accept liability for slightly negligent breaches of obligation insofar as these do not pertain to any contractually relevant obligations, damage to life, body or health, or guarantees, or insofar as they do not affect any claims in accordance with the Product Liability Act. The same applies for any breach of obligation on the part of our vicarious agents and legal representatives. The essential contractual obligations include, in particular, the obligation to deliver the item to you and also to transfer ownership of said item to you. Further, we are obligated to deliver the item free of material and legal defects.

§ 9 Place of jurisdiction

In the event that you are a merchant, exclusive place of jurisdiction for any disputes that may arise from the contract shall be our place of business.

 

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Online Dispute Resolution in accordance with Article 14, Section 1 ODR-VO. The European Commission is providing a platform for online dispute resolution (OS), for more details follow this link: http://ec.europa.eu/consumers/odr/.

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